{"id":17688,"date":"2024-05-07T12:53:18","date_gmt":"2024-05-07T09:53:18","guid":{"rendered":"https:\/\/world-digital.banksinfo.kiev.ua\/?page_id=17688"},"modified":"2024-08-13T11:50:43","modified_gmt":"2024-08-13T08:50:43","slug":"international-forum-tech-amp-intelligence-in-banking-customer-first-2","status":"publish","type":"page","link":"https:\/\/bankir.org.ua\/en\/international-forum-tech-amp-intelligence-in-banking-customer-first-2\/","title":{"rendered":"\u0422\u0415\u041c\u0418: International Forum: \u00abTech &amp; Intelligence in BANKING: CUSTOMER-FIRST\u00bb 17 \u043b\u0438\u043f\u043d\u044f 2024 \u0440."},"content":{"rendered":"<h2>International Forum: \u00abTech &#038; Intelligence in BANKING: CUSTOMER-FIRST\u00bb<br \/>\n<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Regulation and supervision of the activities of market participants in banking and non-banking financial services<\/a><\/p>\n<p>There are no quick and easy digital transformations<\/p>\n<ul>\n<li>What is new in the new laws: &#8220;On financial services and financial companies&#8221;<\/li>\n<li>Key innovations: updating the regulation of access to the financial services market<\/li>\n<li>New requirements for corporate governance<\/li>\n<li>New licensing of insurers<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Information protection, financial monitoring . A new concept of cyber risk management<\/a><\/p>\n<p>Key factors<\/p>\n<ul>\n<li>Comprehensive cyber protection for banks<\/li>\n<li>Data protection in the cloud infrastructure<\/li>\n<li>Implementation of DLP systems for banks and non-bank financial companies<\/li>\n<li>Modern approach to scoring: real cases<\/li>\n<li>Implementing zero-trust access to protect the network<\/li>\n<li>Protecting backups from cyber threats<\/li>\n<li>The process of identifying, analyzing vulnerabilities and managing risks<\/li>\n<li>Protection of critical IT infrastructures in conditions of continuous risk<\/li>\n<li>Cyber security threats in cloud environments<\/li>\n<li>Prevention of fraud and identity theft<\/li>\n<li>NIS2 &#8211; Cyber Security Directive<\/li>\n<li>Strategy and management of cyber security<\/li>\n<li>Training in the field of cyber security<\/li>\n<li>Threat simulation and a single platform for their detection and response<\/li>\n<li>Reducing the number of security vendors<\/li>\n<li>Using artificial intelligence and machine learning for advanced threat detection<\/li>\n<li>API integration between solutions from different vendors<\/li>\n<li>Using open-source tools for consolidation with third-party manufacturers<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Modern IT solutions for document flow automation<\/a><\/p>\n<p>Rejection of outdated systems and software architectures<\/p>\n<ul>\n<li>Modern solutions for intelligent processing of documents<\/li>\n<li>SED service for B2B<\/li>\n<li>EDO and document management automation<\/li>\n<li>The use of KEP as a guarantee of the immutability of signed documents<\/li>\n<li>Exchange of structured documents and data to accelerate customer service processes<\/li>\n<li>Automation of electronic document management systems and strengthening of decisions<\/li>\n<li>Embedding SED and EDO in online products<\/li>\n<li>Storage of any type of electronic documents in the database, including qualified EDS<\/li>\n<li>EDS support and encryption of electronic documents<\/li>\n<li>Automation of the credit process from &#8220;A&#8221; to &#8220;Z&#8221; for legal entities<\/li>\n<li>Lending platforms<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Remote identification and verification<\/a><\/p>\n<p>Digital technologies, regulatory requirements<\/p>\n<ul>\n<li>Simplified models of remote identification<\/li>\n<li>Verification using the BankID System, NBU, KEP and DIA<\/li>\n<li>Remote registration of B2B customers for banks and financial companies with full or simplified identification<\/li>\n<li>Signing an array of documents<\/li>\n<li>Authentication of clients of digital services<\/li>\n<li>Providing support for banking operations during remote service<\/li>\n<li>Flexible integration of KEP<\/li>\n<li>Remote reading of data from the document chip by the client using a smartphone and an application<\/li>\n<li>Securely manage the digital identity of users<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Automation of business processes: a combination of best and latest practices<\/a><\/p>\n<p>Digital technologies and new players<\/p>\n<ul>\n<li>Automation of bank business processes without programming<\/li>\n<li>Robotization of the financial sphere<\/li>\n<li>Comprehensive ERP solutions for managing contracts, personnel processes, office, meeting management and financial archive<\/li>\n<li>Risk and quality management to improve the bank&#8217;s digital performance<\/li>\n<li>Cooperation between banks and fintech companies<\/li>\n<li>Automation and management of business processes in banks<\/li>\n<li>Built-in CRM platforms, scoring solutions, personalized recommendations and advice, commercial analytics<\/li>\n<li>CRM, ERP, BPM and EDM technologies: their role in business process automation<\/li>\n<li>Omnichannel Customer Service (KYC)<\/li>\n<li>Automation of credit, deposit and factoring operations<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">How to choose a provider of cloud services and a reliable data center<\/a><\/p>\n<p>Customer-oriented approaches<\/p>\n<ul>\n<li>Reliable cloud data center<\/li>\n<li>Backup<\/li>\n<li>Emergency recovery<\/li>\n<li>Second-generation cloud offerings: IaaS, PaaS, and SaaS services<\/li>\n<li>Cloud solutions for processing mission-critical workloads<\/li>\n<li>Computing, storage, networking, database and platform services<\/li>\n<li>Design, deploy, and manage modern, mobile-first, API-driven cloud applications<\/li>\n<li>Cloud storage of data archives<\/li>\n<li>Organization of the cloud environment, development and testing<\/li>\n<li>Backup data center in cloud resources<\/li>\n<li>Database scaling<\/li>\n<li>Cloud services for mobile devices and websites<\/li>\n<li>Fast and secure cloud migration of large volumes of data<\/li>\n<li>Transition of a bank and financial company to a private, hybrid cloud (data control and security)<\/li>\n<li>Analytics<\/li>\n<li>Placement of bank websites<\/li>\n<li>How cloud IT and Generative AI can help banks in wartime<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Risks and issues in the field of digital payments<\/a><\/p>\n<p>Open platforms and integration with fintech<\/p>\n<p>NBU electronic payment system (SEP-4.0)<\/p>\n<ul>\n<li>Implementation of payment innovations using a mobile phone<\/li>\n<li>Bank and payment as a service<\/li>\n<li>Implementation of the international standard for the exchange of payment messages &#8211; ISO 20022<\/li>\n<li>A modern online platform for making money transfers<\/li>\n<li>Applications for mobile payments<\/li>\n<li>Mobile wallets<\/li>\n<li>Innovative payment systems<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">How will mobile and online banking services benefit your bank?<\/a><\/p>\n<p>How will mobile and online banking services benefit your bank?<\/p>\n<ul>\n<li>Mobile apps that help Neobanks, mobile banking, digital banking<\/li>\n<li>Digital banking platform<\/li>\n<li>Comparative analysis of mobile applications and\/or ecosystems of banks separately by FD and OO<\/li>\n<li>Bank in smartphone<\/li>\n<li>Mobile and internet banking options<\/li>\n<li>Transfers and payments<\/li>\n<li>The best interesting &#8220;features&#8221; that are available in mobile applications of Ukrainian banks<\/li>\n<li>Digitization of customer service channels<\/li>\n<li>Sending funds directly to a bank account<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Why financial ecosystems are becoming an increasingly important necessity for banks<\/a><\/p>\n<p>New solutions<\/p>\n<ul>\n<li>Open banking is a platform with an open API<\/li>\n<li>Priority directions for the start of strategy implementation in the field of Open API<\/li>\n<li>Open API is a publicly available application programming interface<\/li>\n<li>The main building blocks of the banking API ecosystem<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">AI and ML products, services and services<\/a><\/p>\n<p>The time has come<\/p>\n<ul>\n<li>BIG DATA, AI in banking and finance. The best solutions and working cases<\/li>\n<li>BIG DATA &#8211; lead generation<\/li>\n<li>SMS, Viber, Facebook through the prism of AI<\/li>\n<li>Data management as the basis of digital transformation<\/li>\n<li>What we know about customers and how it will help the banking business<\/li>\n<li>Intelligent information processing<\/li>\n<li>Understanding customer behavior and using new machine learning models to make more informed algorithmic decisions regarding lending to customers<\/li>\n<li>Customer evaluation and categorization<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Customer experience. Customer Engagement: Strategy and Customer Experience Design<\/a><\/p>\n<p>Appeal to consumers: obvious convenience<\/p>\n<ul>\n<li>Automation of credit, deposit and factoring operations using cloud services<\/li>\n<li>Built-in CRM platforms, scoring solutions, personalized recommendations and advice, commercial analytics<\/li>\n<li>Bancassurance: digital sales<\/li>\n<li>Digital transformation of customer service and its analysis<\/li>\n<li>Useful tools: Action, OpenDataBot, ID.GOV.UA, Identification, KEP, Liveness, Client survey, Black Lists, TOT, Communications, Monitoring<\/li>\n<li>How to make banking and financial services as convenient as possible for users<\/li>\n<li>Customer retention: loyalty and personalization<\/li>\n<li>An approach to transforming the customer experience<\/li>\n<li>Customer Experience Evaluation and Management Metrics<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Automation of financial monitoring processes<\/a><\/p>\n<p>Financial monitoring &#8211; new requirements<\/p>\n<ul>\n<li>Maintaining electronic questionnaires of counterparties in accordance with the format and requirements of the NBU<\/li>\n<li>Identification of customers and counterparties according to KYC and AML standards<\/li>\n<li>Information on due diligence of clients and their financial transactions<\/li>\n<li>Modern problems of functioning of the financial monitoring system<\/li>\n<li>Automation of financial monitoring in a non-bank institution<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdOEmxllYnLRw5b-2UDeloFV6TtOn4DhQzi5vI4eAQAu8MFmg\/viewform\"><br \/>\n\t\t\t\t\t\t Registration<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"https:\/\/world-digital.banksinfo.kiev.ua\/spikery-ta-uchasnyky-2024-17-07\/\"><br \/>\n\t\t\t\t\t\tSpeakers and participants<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"https:\/\/world-digital.banksinfo.kiev.ua\/international-forum-tech-amp-intelligence-in-banking-customer-first-2\/\"><br \/>\n\t\t\t\t\t\t Topics<br \/>\n\t\t\t\t\t<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>International Forum: \u00abTech &#038; Intelligence in BANKING: CUSTOMER-FIRST\u00bb Regulation and supervision of the activities of market participants in banking and non-banking financial services There are no quick and easy digital transformations What is new in the new laws: &#8220;On financial services and financial companies&#8221; Key innovations: updating the regulation of access to the financial services [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15723,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-17688","page","type-page","status-publish","has-post-thumbnail","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"en","enabled_languages":["uk","en"],"languages":{"uk":{"title":true,"content":true,"excerpt":false},"en":{"title":false,"content":true,"excerpt":false}}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0422\u0415\u041c\u0418: International Forum: \u00abTech &amp; 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